F.A.Q.

How do I pay for my order?

We currently accept the following methods of payment: Bankcontact, ShopPay, iDEAL, Visa, MasterCard and Paypal.

Where do you ship?

We ship worldwide. All orders will be shipped via PostNL, DHL or FedEx.

When will my order arrive?

Shipping time depends on your location. We do our best to ship within a few working days. On top of this allow 1-2 day's for NL orders, central Europe 5 business days and all other countries please allow up to 10 business days. Note these transit times are estimates and may vary.

Do you accept returns?

Yes, please sent and email to returns@nocroni.com and we will let you know how you can fix a return. 

How can I contact you?

Please e-mail sales@nocroni.com with any question regarding your order.

Will I be charged tax or customs on orders?

You will not be charged any extra tax or customs if you live within the EU. If you live outside that zone, you may be charged customs or import tax. Nocroni is not responsible for import duty or custom tax, and this is solely the responsibility of the buyer.

VAT

VAT is included in the prices showing on the website.

Can I track my order?

Once your order is shipped, you will get a confirmation and a tracking number.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the Nocroni newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.